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News

Aftersales Departments Open Again

We are opening our Aftersales Departments again from 6am on Monday 11th May 2020.

Our EMC Service Teams in Eastbourne and Uckfield look forward to welcoming you. The new opening hours are from 6:00 to 22:00 Monday to Friday.

We are now taking service and repair bookings so please telephone our call centre during normal office hours on Tel: 01323 720681 or contact us via email at: enquiries@eastbourneusedcars.co.uk

We thank you for your incredible patience, help and understanding during this very difficult time.

Transport Emergency Service

Unfortunately our normal operations are closed, however for Key Workers, the vulnerable and our loyal customers we are offering a transport emergency service to keep you mobile.

We have a small team of volunteer mechanics available to assist with urgent vehicle repairs.

This service can be accessed during our usual opening hours on tel: 01323 720681 or via email: enquiries@eastbourneusedcars.co.uk

 

Coronavirus (COVID-19): MOT testing

New rules on MOT testing for light vehicles Due to the unfolding COVID-19 situation, cars and vans and motorcycles due their MOT from 30 March 2020 will have their MOT extended by 6 months.

This will continue until confirmed otherwise. This will allow vehicle owners to continue to be able to get to work where this absolutely cannot be done from home or do essential shopping.

Vehicles must be kept in a roadworthy condition and drivers can be prosecuted if they drive an unsafe vehicle.

For more information please visit government website using the links below

 

Key workers and essential personnel Update

For key workers and essential personnel only, if you have an urgent transport issue, please telephone our switchboard on 01323 720681 during our usual opening hours and we will endeavour to assist you.

Due to the new restrictions introduced to fight the Coronavirus outbreak, we will be closing our Sales departments in Eastbourne and Uckfield from 18.00 24th March and our Service departments from 17:30 Friday 27th March.

Thank you.
EMC Team

 

Sorry we have to close, until further notice

Dear Customer,

Following tonight’s announcement by the Prime Minister, to keep you, our customers, staff and families safe, we shall be closing the doors of our Dealership until further notice.

We will be in touch with all customers who have ordered cars from us, or have vehicles booked in for repairs/servicing within the coming days, and appreciate your patience at this difficult time.

Kind regards

Mark Lambird
Managing Director

Mobile Showroom

We would like to reassure all our customers that we are open for business as usual.

The health and well-being of our team, colleagues and customers is of utmost importance to us in light of the growing risk posed by COVID-19 (Coronavirus) and we are actively monitoring the daily updates in order to respond quickly based on the advice of Government and Public Health Authorities.

Want to Stay at Home?

We appreciate that some of our customers may wish to do business as usual with us without visiting our premises, so have a number of plans in place to enable this remote customer experience for both sales and service.

 

  • Online live chat
  • Over 250 Approved Used and Prestige vehicles can be found online
  • Online part exchange valuations
  • Videos of sales cars can be sent to your email address or mobile tel
  • Test drives available at your home
  • Collection and delivery service

 

To get started, search through our quality range of pre-owned cars and click ‘Reserve Now’ to book an appointment today.

As a result of the current Coronavirus (COVID-19) prevention guidelines, we have received a number of requests from customers asking to test-drive vehicles from their home address. In order to oblige, we have introduced our Mobile Showroom services.

Please be assured that our team will be taking all the necessary and recommended precautions when they arrive at your home address at the agreed appointment time to demonstrate the vehicle of your choice.

We are using TUNAP (an anti-bacterial agent) added through every vehicles air-con or ventilation system to kill 99% of bacteria thanks to a process known as denaturation. In addition, our sales consultant will arrive wearing anti-bacterial gloves and using seat and steering wheel covers for additional protection.

Before and after EVERY test drive our vehicles will undergo a 15-minute sanitisation process that includes disinfecting all touch points including interior and exterior door handles, steering wheel, dashboard, seat belts and handbrake lever/buttons.

Our team have also been instructed to wash their hands before and after every test drive, and we have asked that they do not shake hands with any of our guests during this uncertain period.

We can all do our bit to help prevent the spread of the virus and we hope that by introducing these measures, you will be confident choosing EMC for your next car purchase or vehicle service.

 

EMC Service & Aftersales – Coronavirus Precautions

We would like to reassure all our customers that we are open for business as usual.

The health and well-being of our team, colleagues and customers is of utmost importance to us in light of the growing risk posed by COVID-19 (Coronavirus) and we are actively monitoring the daily updates in order to respond quickly based on the advice of Government and Public Health Authorities.

Want to Stay at Home?

We appreciate that some of our customers may wish to do business as usual with us without visiting our premises, so have a number of plans in place to enable this remote customer experience for both sales and service.

 

 

  • Online live chat
  • Online service booking
  • Collection and delivery service

 

Coronavirus (COVID-19) Update

EMC Group – Coronavirus precautions.

We would like to reassure everyone that we are working hard to protect our visitors and staff during the current coronavirus situation.

We continue to closely monitor and follow government advice and remain open for business as usual although we fully appreciate that some customers may be reluctant to visit us in person.

Our sales teams are happy to offer a fully remote service and can send you comprehensive video footage and photos of any new, pre-registered or used vehicle you may be interested in purchasing. We are also able to complete purchase paperwork via email and telephone, then arrange delivery of your vehicle to you.

Our service team are offering free local collection and delivery of your vehicle for servicing and repairs.

Please contact our sales and service teams on Tel: 01323 745300  for full details.

We have introduced an enhanced cleaning regime to all public and staff areas, increasing the frequency with which we deep-clean door handles, light switches, hand rails and other touch points. We have instructed our staff to wash their hands frequently, use sanitisers where available and follow NHS guidelines, and we would ask our visitors to do the same.

Please follow current NHS Advice . Please help us try to keep everyone safe.

As you will appreciate, everything is subject to change and we will update our statement on the coronavirus as frequently as necessary.

We have briefed our customer facing sales and service teams on what to look out for and how to help anyone who may be feeling unwell onsite. We will continue to update this statement regularly, in accordance with government advice to protect, as best we can, our customers and ourselves.

Please stay safe.